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Customer: Bill Gates
TRANSCRIPT
Customer
00:30

And what we basically wanted to do was we wanted to take all the good things that were working for these brands into consideration while designing our website.
And of course keep in mind
what not working for them so that we dont incorporate. Or we dont make the same kind of mistakes

00:31
Sales manager

We understand, and what is the main goal of your brand?

Customer
00:30

And what we basically wanted to do was we wanted to take all the good things that were working for these brands into consideration while designing our website.
And of course keep in mind
what not working for them so that we dont incorporate. Or we dont make the same kind of mistakes

TRANSACTION INFORMATION
Caller Name:
Alex Jones
Phone Number:
6023173888
Customer:
Company:
Subject:
Channel Name:
Sales Inbound
Channel Number:
16692207603
Call Duration:
00:25:30
Call Time:
01/15/2022 09:45PM
Call Evaluation:
CALL ANALYTICS
00:00
CRM
00:00
Start Call
00:20
Agent Confused
00:30
Customer is angry
00:45
Customer complains
00:55
Agent repeats explanation
01:25
Hold
01:35
Resume
01:55
Agent repeats explanation
02:30
Customer is satisfied
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Total Call Duration:
30min 56 secs
Customer
70%
21 mins and 65 secs
Sales Manager
30%
9 mins and 28 secs
TRANSACTION INFORMATION
Caller Name:
Alex Jones
Phone Number:
6023173888
Customer:
Company:
Subject:
Channel Name:
Sales Inbound
Channel Number:
16692207603
Call Duration:
00:25:30
Call Time:
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Call Evaluation:
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Channel Number:
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Robert Plant
Phone Number:
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Customer:
Subject:
Channel Name:
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Channel Number:
16692207603
Channel Number:
16692207603
Channel Number:
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Dave Michaels
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Jonathan Henderson
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Inbound call with Alex Jones
+919486362996
CALL ANALYTICS
TRANSACTION INFO
CALL
Interaction 2/3
Employee: Sheila Ferver
Customer: Bill Gates
TRANSCRIPT
Customer
00:30

And what we basically wanted to do was we wanted to take all the good things that were working for these brands into consideration while designing our website.
And of course keep in mind
what not working for them so that we dont incorporate. Or we dont make the same kind of mistakes

00:31
Sales manager

We understand, and what is the main goal of your brand?

Customer
00:30

And what we basically wanted to do was we wanted to take all the good things that were working for these brands into consideration while designing our website.
And of course keep in mind
what not working for them so that we dont incorporate. Or we dont make the same kind of mistakes

TRANSACTION INFORMATION
Caller Name:
Alex Jones
Phone Number:
6023173888
Customer:
Company:
Subject:
Channel Name:
Sales Inbound
Channel Number:
16692207603
Call Duration:
00:25:30
Call Time:
01/15/2022 09:45PM
Call Evaluation:
CALL ANALYTICS
00:00
CRM
00:00
Start Call
00:20
Agent Confused
00:30
Customer is angry
00:45
Customer complains
00:55
Agent repeats explanation
01:25
Hold
01:35
Resume
01:55
Agent repeats explanation
02:30
Customer is satisfied
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Total Call Duration:
30min 56 secs
Customer
70%
21 mins and 65 secs
Sales Manager
30%
9 mins and 28 secs
TRANSACTION INFORMATION
Caller Name:
Alex Jones
Phone Number:
6023173888
Customer:
Company:
Subject:
Channel Name:
Sales Inbound
Channel Number:
16692207603
Call Duration:
00:25:30
Call Time:
01/15/2022 09:45PM
Call Evaluation:
NOTES
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Vector Solutions
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TRANSACTION INFORMATION
Caller Name:
Robert Plant
Phone Number:
6023173888
Customer:
Subject:
Channel Name:
Sales Inbound
Channel Number:
16692207603
Channel Number:
16692207603
Channel Number:
16692207603
Dave Michaels
+919486362996
Jonathan Henderson
+919486362996
Amandine Smith
+919486362996
Peter Matthews
+919486362996
Peter Matthews
+919486362996
QUEUE LIST
TICKET #32
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TICKET #33
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Inbound call with Alex Jones
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CALL ANALYTICS
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CALL
Interaction 2/3
Employee: Sheila Ferver
Customer: Bill Gates
Transcript
Transcript
Transcript
TRANSCRIPT
CALL ANALYTICS
Notes
TRANSCRIPT
Customer
00:30

And what we basically wanted to do was we wanted to take all the good things that were working for these brands into consideration while designing our website.
And of course keep in mind
what not working for them so that we dont incorporate. Or we dont make the same kind of mistakes

00:31
Sales manager

We understand, and what is the main goal of your brand?

Customer
00:30

And what we basically wanted to do was we wanted to take all the good things that were working for these brands into consideration while designing our website.
And of course keep in mind
what not working for them so that we dont incorporate. Or we dont make the same kind of mistakes

TRANSACTION INFORMATION
Caller Name:
Alex Jones
Phone Number:
6023173888
Customer:
Company:
Subject:
Channel Name:
Sales Inbound
Channel Number:
16692207603
Call Duration:
00:25:30
Call Time:
01/15/2022 09:45PM
Call Evaluation:
CALL ANALYTICS
00:00
CRM
00:00
Start Call
00:20
Agent Confused
00:30
Customer is angry
00:45
Customer complains
00:55
Agent repeats explanation
01:25
Hold
01:35
Resume
01:55
Agent repeats explanation
02:30
Customer is satisfied
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Total Call Duration:
30min 56 secs
Customer
70%
21 mins and 65 secs
Sales Manager
30%
9 mins and 28 secs
TRANSACTION INFORMATION
Caller Name:
Alex Jones
Phone Number:
6023173888
Customer:
Company:
Subject:
Channel Name:
Sales Inbound
Channel Number:
16692207603
Call Duration:
00:25:30
Call Time:
01/15/2022 09:45PM
Call Evaluation:
NOTES
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